SMS/Text Messaging Consent

Consent & Opt-In/Out for SMS/Text Messaging
Claim Complete Auto Appraisals, a division of The EmenCe’ Collective, LLC, requests your consent to send text message communications from (253) 406-7764 to your mobile number. By selecting the option box indicating that your preferred contact method is SMS/Text Messaging, or by initiating SMS/Text communications with us, you agree to receive text messages from Claim Complete Auto.

Purpose of Communications

Messages may include:

Account notifications
Customer care updates
Appointment confirmations
Service reminders or follow-ups

Your Rights

Consent is not a condition of purchase.
Message frequency may vary.
Message & data rates may apply.
Reply “STOP” to unsubscribe at any time.
Reply “HELP” for assistance or additional information.

Privacy & Security

We do not share your mobile opt-in information with anyone.
Mobile opt-in data will never be sold, rented, or transferred for marketing purposes.
We maintain records of your consent in compliance with SMS regulations.

Terms of Service

Terms of Service
Welcome to Claim Complete Auto. By accessing or using this website, you agree to be bound by the following Terms of Service, which govern your use of this site and any services, content, or resources made available through it. If you do not agree with these terms, please do not use our site.

1. General Use
This website is intended to provide general information about the services offered under Claim Complete Auto, including but not limited to public adjusting, automobile appraisal services, consulting, and educational materials. All content is provided for informational purposes only and should not be construed as legal or financial advice.

Disclaimer: Claim Complete Auto™ and its representatives are licensed Washington State Public Adjusters and automobile appraisers. We are not attorneys and do not provide legal representation or legal advice. Any information, guidance, or recommendations provided—whether through this website, consultations, or written reports—are intended solely for educational and advocacy purposes within the scope of public adjusting and vehicle appraisal services. You should consult a qualified attorney for advice regarding any legal rights, legal claims, or matters that require legal interpretation.

2. Service Boundaries

Our services are limited to public adjusting and related vehicle appraisal activities. We do not provide insurance sales, investment advice, or legal representation. Services are only offered in states where Claim Complete Auto™ is properly licensed.

3. Intellectual Property
All content, branding, materials, and resources provided on this site are the intellectual property of The EmenCe’ Collective, LLC or its respective service lines. You may not copy, reproduce, republish, or distribute any materials without express written permission.

4. Service Availability
Use of any services referenced on this site is subject to separate agreements and may be governed by specific terms depending on the location. Availability of services may vary by location and are not guaranteed until formally confirmed.

5. User Conduct
You agree not to misuse this website, upload false information, or attempt to access unauthorized areas of the platform. We reserve the right to restrict or terminate access to anyone found in violation of these terms.

6. Third-Party Links
This website may include links to third-party websites for your convenience. Claim Complete is not responsible for the content, privacy practices, or accuracy of information found on those sites.

7. Disclaimer of Liability
We make no warranties or representations regarding the accuracy, reliability, or completeness of this site’s content. Use of this site is at your own risk. Claim Complete is not liable for any direct or indirect damages arising from your use of the site or reliance on its content.

8. Dispute Resolution

These Terms of Service shall be governed by and construed under the laws of the State of Washington. Any disputes shall be resolved exclusively in the state or federal courts located within Washington State.

9. Changes to Terms
We reserve the right to update these Terms of Service at any time. Continued use of the site after changes are posted constitutes your acceptance of the new terms.

For questions or concerns, please contact us at 253-406-7764 or email us at appraisals@claimcompleteauto.com.

Privacy Policy

At Claim Complete Auto, your privacy is important to us. We collect only the information necessary to provide our services, communicate with you effectively, and comply with legal requirements. We do not sell or share your personal information with third parties for marketing purposes. Any data you provide—whether through contact forms, scheduling tools, or service intake—is used strictly for the purposes of delivering services, improving our offerings, and ensuring secure, personalized support.

Data Sharing

Customer data is not shared with third parties for promotional or marketing purposes.
Mobile opt-in and consent are never shared with anyone for any purpose.
Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Messaging Terms and Conditions

By providing your phone number and agreeing to receive texts, you consent to receive text messages from The EmenCe’ Collective, LLC, regarding account notifications, customer care, marketing, and service updates.
Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply.
You can reply “STOP” to unsubscribe at any time or “HELP” for assistance.
Mobile opt-in information is never shared with third parties.
We maintain records of your consent to comply with SMS regulations.

Data Retention & Security

We retain personal data only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.
We take appropriate technical and organizational measures to safeguard your personal data against unauthorized access or disclosure.

Policy Acceptance

By using this site or our services, you consent to the practices described in this Privacy Policy.

For questions or concerns, please contact us at 253-406-7764 or appraisals@claimcompleteauto.com.

Refund Policy

Payments made to Claim Complete Auto Appraisals™ are generally non-refundable, as our time, analysis, and professional attention are devoted to your file once work has begun. We do not use algorithms or automated valuation software in calculating your diminished value. Every report receives a full human review of all relevant factors that could affect value to ensure the most precise and supportable outcome possible.

To ensure expectations are clear, please make sure all requested documentation is provided before your service is scheduled.

Automated Calculators

Fees paid for automated calculators or self-service valuation tools (such as Quick Value Calculators) are non-refundable.
However, if you later choose to purchase a full professional appraisal, the cost of your calculator will be credited toward the appraisal fee, provided the purchase occurs within 30 days of the calculator order.

Cancellations

If you need to cancel an appraisal before the completed report has been delivered, a $75 administrative fee will apply.
Cancellations must be requested in writing. Any approved refund (minus this fee) will be processed only after confirmation of payment.

Rescheduling

For Claim Clarity Consultations, appointments may be rescheduled up to three (3) times without charge.
After the third reschedule, the consultation fee will be considered forfeited.

Limited Money-Back Assurance

We stand behind the quality of our work and the accuracy of our valuation process. To help ensure your financial interests, we provide a complimentary initial review quote prior to the professional appraisal to provide an estimated outcome for our clients. While appraisal fees are not contingent on outcome, a refund may be considered if the following conditions are fully met:

You pursued small claims recovery and notified Claim Complete Auto Appraisals™ prior to your small claims hearing of your intent to pursue the matter in court, and you submitted our appraisal and supporting documentation as evidence;
The final court award was less than the total amount paid for the appraisal; and
You provide a copy of the court’s judgment or order confirming the award amount.

All refund requests must be submitted in writing within 12 months of the claim initiation date, accompanied by court documentation verifying the outcome. Requests that do not include this proof will not be eligible for consideration.

Exclusions

Refunds will not be issued in cases where:

The appraisal was connected to a claim where you were at fault or coverage was denied for non-valuation reasons (please let us know if your claim was denied as denials are not always accurate - we can provide help with these cases);
Misrepresentation of any material facts around the claim or information provided for consideration in your appraisal;
The vehicle was leased, not repaired, or had previously undisclosed damage;
You executed a release of liability with the insurer or other party;
The insurer reimbursed or paid for the appraisal fee;
The insurer was insolvent, in bankruptcy, or the claim was handled through subrogation;
You retained an attorney or representative after receiving the appraisal.

Chargebacks or Stopped Payments

Unauthorized chargebacks or payment reversals are considered invalid disputes and may be reported as such to the payment processor or relevant authorities.

By booking or purchasing any service, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.

Claim Complete Auto Appraisals™

Claim Complete

(253) 460-7764 • appraisals@claimcompleteauto.com

Service Area: Washington State

Claim Complete Auto Appraisals™ is not a law firm, insurance carrier, or authorized to sell insurance. Our services provide informational, advisory, and representation support for auto property damage claims and appraisals; nothing on this site is legal advice or creates an attorney-client relationship.

Please review our full Disclaimers Page for details.

SMS/Text Messaging Consent

Terms of Service

Privacy Policy

Refund Policy

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